Shipping Policy

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please send an email/WhatsApp us within 8 hours upon your order submission.

If a request for change of shipping address is made after the stipulated time period, customers will be responsible for any associated shipping charges.

Shipping Time

All orders are usually processed to be shipped out within 3 to 5 working days (Monday to Friday) for a ready stock item (without any personalization or add-on) and 7-14 working days for a personalized item. 

Tracking Number

Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.